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I strive to connect the dots between product development and user experience, using a ‘customer first’ approach to learn everything I can about customer needs, goals, attitudes and behavior. I ensure a shared understanding of end users by collaborating with multidisciplinary team members and key business stakeholders to translate research findings and insights into successful products and services.
UX practitioner specialized in user research and service design, with solid skills in prototyping and interaction design. Working globally, I have aided many companies from start-ups to multinationals to launch successful products. 10+ years cross channel experience inc. consumer products, end-to-end web services, mobile & web applications.
Specialties: User Research, Ethnographic Studies, Contextual Inquiry, User Research Analysis, Usability Testing, Remote User Testing, Rapid Prototyping, Agile Methodologies, Lean UX, Internationalization & Localization, Interaction Design, Design Collaboration, Service Design, Product Design.