Growth at any cost – doing whatever you can, spending whatever you can spend, to acquire any and all customers – whether they’re a good fit long-term or not – isn’t a valid growth strategy anymore; it never really was.
Investors, Boards, Executives, and Startup Founders are looking for rapid, exponential, and efficient growth; and done correctly, there is no more rapid, exponential, and efficient growth than that from your existing customer base.
In this workshop, you will learn how to drive exponential growth from ensuring your current customers succeed. Customer Success is when your customers achieve their desired outcome through their interactions with your company.
1:00PM: Welcome & Overview
1:10 – 2:30PM: Customer Success-driven Growth Overview (Lincoln Murphy)
2:45 – 3:30PM Conversational Framework for Customer Success (Sean Sheppard)
3:45 – 4:30PM First Day, First Year (Emilie Davis)
4:30PM – 5:00PM Q&A
5:00PM – Networking and Drinks
Lincoln Murphy is a world-renowned Growth Architect, Consultant, Author, and Keynote Speaker. As founder of Sixteen Ventures – and previously leader of Customer Success Evangelism at Gainsight – he’s used Customer Success to drive growth across the entire customer lifecycle for more than 400 SaaS and enterprise software companies over the last decade.
Sean Sheppard is the Founding Partner, GrowthX and Co-Founder, GrowthX Academy. Sean is a five-time selling founder, venture capitalist and top 20 sales influencer who has successfully grown dozens of early-stage companies across a wide variety of products and markets. At GrowthX Academy, Sean leads the sales and business development immersion program helping people develop the knowledge, skills and behaviors necessary to succeed in market-side roles in high growth technology companies.